Exchange Policy

• Requests exceeding 15 days will not be entertained.
• Please note :- Product(s) should be unused and retired in resalable condition in the original box with shoe tags attached.
• Product(s) with dirty sole footprints, any other visible signs of usage will not be accepted for return.

Maintenance of your shoes

• Use only a clean, damp cloth with mild soap to clean your shoes
• Do not use the washing machine. Do not immerse it in water or place it under the tap.
• Dry your shoes only in the shade. Do not leave it under the sun nor use drying machines, ovens or put it behind the refrigerator.
• Attention on using the products used to shine shoes such as waxes, creams and paints.
• These may not be compatible with the material the shoes are made of.
• To clean suede shoes such as brush with soft bristles.
• To reduce the smell of perspiration, after using, leave the shoes in a ventilated, shaded place and let it rest at least 24 hours.

Important

• Problems caused by misuse and improper care of the product, wear, and tear, as well as damage caused by accidents are not considered as manufacturing defects.
• The shoes kept in stock for a long time without wearing (about a year) may cause alterations in its components and can result in the detachment or decomposition of the insole (hydrolysis) which is not characterized as a manufacturing defect.
• Printed metallic insoles suffer wear and tear with the use.
• Shoes with high heels increase the pressure on the feet which can cause a natural discomfort with use which is not characterized as a defect.
• The appearance of small folds is a natural characteristic of the product, caused by the natural flexing of the feet.
• Lined, painted, or coated heels can be damaged during the use of the product, which is no reason to exchange it, as it is not a manufacturing defect.
• Discomfort during the use of the shoe is not characterized as a manufacturing defect.

Disclaimer

Our Medical Footwear from Von Wellx’s insoles don’t replace therapy, it only supports therapy. Benefits may vary depending on person to person. Incase of any problem caused by use, immediately discontinue and consult a doctor.